Question 1

What happens if a resident's needs change during their stay at Prestwood?

Accepted Answer

Care plans are regularly reviewed and updated to reflect any changes in a resident’s health or personal preferences. Our team ensures that care is always adjusted to meet evolving needs, with input from the resident, family, and healthcare professionals.

Question 2

How are medications managed at Prestwood?

Accepted Answer

Our nursing team manages medication administration with the highest level of care and accuracy. We work with doctors and pharmacies to ensure residents receive the correct medications at the right times.

Question 3

How do you ensure the safety and security of residents at Prestwood?

Accepted Answer

Each of the Prestwood care homes is equipped with modern security systems and a dedicated team of care professionals available 24/7. We ensure all rooms are fitted with safety features, including call buttons for assistance and regular monitoring.

Question 4

Can residents have visitors overnight?

Accepted Answer

Visitors are generally welcome during the day, and we encourage family involvement in residents' lives. Overnight stays are subject to prior arrangement and availability of guest accommodation.

Question 5

Are pets allowed at Prestwood?

Accepted Answer

Unfortunately, pets are not permitted to reside at Prestwood due to health and safety regulations. However, family members and visitors are welcome to bring pets to visit under certain conditions.

Question 6

Does Prestwood have a complaints procedure?

Accepted Answer

Yes, we take all concerns seriously and have a clear complaints procedure in place. We encourage open communication and ensure that any issues are addressed quickly and thoroughly. 
All complaints should be sent to enquiries@prestwoodcare.co.uk