Care plans are regularly reviewed and updated to reflect any changes in a resident’s health or personal preferences. Our team ensures that care is always adjusted to meet evolving needs, with input from the resident, family, and healthcare professionals.

Our nursing team manages medication administration with the highest level of care and accuracy. We work with doctors and pharmacies to ensure residents receive the correct medications at the right times.

Each of the Prestwood care homes is equipped with modern security systems and a dedicated team of care professionals available 24/7. We ensure all rooms are fitted with safety features, including call buttons for assistance and regular monitoring.

Visitors are generally welcome during the day, and we encourage family involvement in residents' lives. Overnight stays are subject to prior arrangement and availability of guest accommodation.

Unfortunately, pets are not permitted to reside at Prestwood due to health and safety regulations. However, family members and visitors are welcome to bring pets to visit under certain conditions.

Yes, we take all concerns seriously and have a clear complaints procedure in place. We encourage open communication and ensure that any issues are addressed quickly and thoroughly. All complaints should be sent to enquiries@prestwoodcare.co.uk