Care plans are regularly reviewed and updated to reflect any changes in a resident’s health or personal preferences. Our team ensures that care is always adjusted to meet evolving needs, with input from the resident, family, and healthcare professionals.

Our nursing team manages medication administration with the highest level of care and accuracy. We work with doctors and pharmacies to ensure residents receive the correct medications at the right times.

Each of the Prestwood care homes is equipped with modern security systems and a dedicated team of care professionals available 24/7. We ensure all rooms are fitted with safety features, including call buttons for assistance and regular monitoring.

Visitors are generally welcome during the day, and we encourage family involvement in residents' lives. Overnight stays are subject to prior arrangement and availability of guest accommodation.

Unfortunately, pets are not permitted to reside at Prestwood due to health and safety regulations. However, family members and visitors are welcome to bring pets to visit under certain conditions.

Yes, we take all concerns seriously and have a clear complaints procedure in place. We encourage open communication and ensure that any issues are addressed quickly and thoroughly. All complaints should be sent to enquiries@prestwoodcare.co.uk

Our admissions process involves a detailed pre-admission assessment, which considers medical, social, and personal needs. Family members and healthcare professionals are involved in creating a care plan tailored to the individual’s preferences.

Admission depends on room availability. We encourage families to contact us for current availability and more information. We can also add individuals to our waiting list for future openings.

Prestwood Coach House offers 24-hour nursing care, palliative care, respite care, and rehabilitation for individuals with physical disabilities. We cater to residents recovering from illness, injury, or surgery and support their journey to independence.

Our unique offering includes apartment-style rooms with en-suite facilities and kitchenettes, allowing residents to maintain their independence while receiving professional, round-the-clock care. We also provide a range of rehabilitation and convalescent services tailored to each individual.

Yes, we encourage family members to visit and remain actively involved in their loved one's care. Our open-door policy ensures flexibility for visits while maintaining the privacy and dignity of our residents.

Yes, each of our 27 spacious rooms is tastefully furnished and includes modern conveniences such as a colour TV, telephone line, and private kitchenette. Residents are encouraged to personalise their rooms with their own furniture and belongings.

Yes! Our Activities Co-ordinator organises weekly events including arts and crafts, cookery, music sessions, and local outings. We also have seasonal celebrations like Easter, Halloween, and Christmas, as well as weekly religious services and outdoor activities.

Respite care at Prestwood Coach House offers short-term stays for individuals needing a break from caregiving or recovering from surgery. During this time, residents enjoy the same high standard of care provided to long-term residents in a comfortable, supportive environment.

Yes, residents are encouraged to bring personal furniture and belongings to make their room feel like home, ensuring comfort and a familiar environment.

We provide tailored rehabilitation and convalescent care programs for those recovering from illness, injury, or surgery. Each rehabilitation plan is designed to assist residents in regaining independence and safely returning home when ready.

Our meals are freshly prepared by our Head Chef and culinary team, offering a wide selection of nutritious and delicious options. We accommodate special dietary needs and ensure flexibility with meal times. Residents can enjoy meals in the communal dining area or in the privacy of their room.

Yes, residents can enjoy our tranquil outdoor spaces, including the courtyard and scenic woodland walk. We also have a wheelchair-friendly path to the picturesque River Stour, allowing for relaxing outdoor experiences.

At Prestwood Coach House, care plans are tailored to each resident’s needs and preferences, with input from family and healthcare professionals. Our dedicated nursing team ensures residents receive person-centred care that reflects their individual goals and lifestyle.

Prestwood Lodge specialises in residential and respite care for individuals with physical disabilities. We offer comfortable, personalised care in a homely environment, catering to both short-term and long-term stays.

Yes, Prestwood Lodge has several larger rooms that can accommodate couples, should they wish to stay together. We aim to offer flexible accommodation options to suit individual needs.

Family members are encouraged to visit their loved ones and are welcome to enjoy our welcoming reception area, which is designed for socialising. Visitors can also enjoy our garden and lounge areas. We have an open-door policy to ensure residents maintain strong relationships and friendships with those outside of the home.

Our rooms come with en-suite facilities or wet rooms, remote colour televisions, Wi-Fi, and the option for a private telephone line. Some ground-floor rooms have French windows leading to a small patio garden for added privacy.

We have a dedicated laundry room to handle the washing, drying, and ironing of residents' personal items. Our team ensures that all laundry needs are managed efficiently and with care.

We have a large, well-equipped kitchen that prepares fresh, nutritious meals daily. Meals are served in our spacious dining area, which doubles as a venue for activities and social events, creating a communal and enjoyable dining experience.

Yes, we have a hairdressing salon/treatment room conveniently located near the reception area. Residents can enjoy regular haircuts and treatments, adding an extra layer of comfort and care.

We provide a variety of social activities for residents to enjoy, including arts and crafts, reading in our Library/IT room, and socialising in our spacious sitting areas. We also host regular social events in our dining area for residents to gather and engage with each other.

Yes, we have beautifully landscaped outdoor spaces, including South-facing patios with seating areas. Our residents can enjoy the sunshine all day long, overlooking the lawn, and participate in social activities outdoors.